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Australian operations are truly concerned about how things have turned out with their move to offshore their simply call centre functions to Indonesia. Their organization has taken a large beating from getting rid of clients to acquiring adverse PR and investigation currently being performed etcetera.
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An article in a leading Australian newspaper highlighted major considerations with the teaching of personnel on the Celltel Indonesian contact centre. Dependant on reliable investigation and resources, the post states:
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There may be so much tension to reply as several phone calls as feasible, administrators typically say education is executed but rather than executing the training course, the crew is answering calls.”
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